We’re very proud to announce the release of our STELLA Ratings for the 150 largest Internet retailers in the U.S. Through our comprehensive evaluations of every possible touch point for the leading Internet retailers, we are now able to bring an unprecedented level of transparency to consumers around the service quality of today’s most well-known online stores. Our ratings are rooted in objective data, covering over 300 unique customer service features, metrics and policies for each site.
Leverage our STELLA Ratings to help you steer clear of frustrating companies that provide horrible customer service (I think we can all appreciate the value in that), and also keep your eyes peeled for our STELLAService Seal, which is displayed on top-rated sites like Zappos.com and Diapers.com. Here at STELLAService, we’ll continue to analyze and identify those companies which are truly customer-centric and focused on providing the best service possible.
