Last Thursday, March 18th, we released our STELLA Ratings for the 150 largest Internet retailers and the feedback has been fantastic. It is no surprise that the top rated business, Zappos.com, loves what we’re up to, and we feel the same way about the excellent service they provide their customers.
As Zappos.com discovered, being #1 has its benefits. Not only does it provide them with an opportunity to boast their top STELLA Rating and display the ELITE STELLAService seal on their site, but it also allows them to enjoy an afternoon of complimentary massages!
Yes, that’s right! On behalf of consumers everywhere, we wanted to thank Zappos for their commitment to outstanding customer service by treating their Customer Loyalty Team (the real folks on the other end of the phone when you call) to an afternoon of
Looks amazing!
massages. Why massages? Well, frankly, we couldn’t think of a better way to extend our thanks than a blissful few minutes of rest and relaxation in the middle of the work day. Wouldn’t you love a massage right now?! So would we.
Tammie looks nice and relaxed!
Members of Zappos’ customer loyalty team were thrilled to be recognized for their hard work and dedication to pleasing customers: “I truly enjoyed it! The masseuse was really nice and very focused on the targeted areas for me. I asked for her card and will use her services again. Just imagine what 60 minutes could do? WOW! Thanks STELLAService!” said Tammie Calamaco, one of the lucky Zappos employees.
It’s the least we could do! Congrats Zappos!
Scott Stary, Chief Masseuse
We sent some STELLA' cookies too!
wow , i will like one right now