As promised, you will now be able to leverage our customer service ratings and seals when you really, really need them: on comparison shopping sites. STELLAService announced today that its STELLA Ratings and STELLAService seals will soon be displayed next to listed retailers on the #3 comparison shopping engine TheFind.com, enabling its base of 23 million monthly shoppers to quickly and completely assess the quality of online stores right upfront within search results.
This is a major enhancement to the five-star, community-driven rating system traditionally used by many shopping engines, which provide little differentiation between stores and allow for biased, unreliable reviews of a seller’s service quality to influence a merchant’s overall score. STELLAService, on the other hand, takes a consistent, independent and completely exhaustive approach to evaluating every possible aspect of the online customer experience.
The STELLAService seal, which has become the Web’s most meaningful and substantive signal of service quality, will now help identify those stores with the highest levels of customer service in an increasingly crowded and competitive marketplace. While this is obviously a win for consumers, it also enables merchants who earn and display the seal to differentiate themselves and benefit from higher quality traffic and better conversion rates.
I think our Advisor and ecommerce expert Marsha Collier said it best:
Seeing the STELLAService rating/seal next to a retailer takes the guesswork out of online shopping. Everyone has product, but customer service is where the rubber meets the road.
Next time you’re cruising the Web for that must-have item, discard the uncertainty of receiving bad service – look first to see if the store achieved the STELLAService seal on TheFind.com
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