Does the following sound familiar?
Store Credit Only. No returns, credits or exchanges will be accepted on the following items:
- Accessories
- Beauty and Fragrances
- Home Décor
- Handbags
- Hosiery and Intimates
- Jewelry
- Leather Goods
- Luggage, Music
- Red Sale items
- Swimwear
- Sunglasses
- Vintage
- Wallets
- Watches
- Lavender polka-dotted jeans*
- Used Napkins*
- The crying baby on your airplane*
- Our original $15.95 shipping cost*
*Some items may have been edited/embellished for the privacy of the retailer and to provide comedic value.
That’s more bullets than in a roulette match. Well, that was a poor analogy. But really, this is NOT an uncommon return policy for the majority of
“private sale” retailers on the Internet.
Sorry, no returns on me!
One private sale retailer that has a far more flexible, customer-friendly shipping and returns policy is
Gilt Groupe. A leader in selling luxury brands at a steep discount for a specified time, Gilt is putting as much thought into the customer experience as they are into the hand-selected items featured on their site.
.
What sets Gilt apart?
- Reduced Shipping Fees – just $5.95, no matter the size. This is far less compared to other sites that charge upwards of $9.95.
- Refunds back to the credit card – no locking into store credit!
- Accessories are returnable – no laundry list of nonreturnable items.
- Prepaid postage in package for easy returns – no need to wait at the post office!
The shipping and return policies of an online retailer are a small, yet integral piece of the customer service evaluation puzzle that STELLAService assesses. I’m not suggesting retailers should accept returns on everything (no one wants the cat-dandered, wrinkled, deoderant-stained Armani dress no matter how much of a discount they got), but Gilt Groupe’s flexible policies differentiate it from other private sale sites.
Shoppers who may purchase from Gilt and return it will feel guiltless, but not Gilt-less, with the affirmation of the STELLAService Excellent Seal during checkout that they’re going to have a great experience, no matter if they decide to keep the half-off Manolo Blahniks or not.
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Good information to know. I’m all about deal sites and have been very impressed with Gilt Group service so far!
Right after I tweeted about this, I got a tweet from @GiltSupport. Apparently they have a Twitter handle for customer support too – impressive!