In case you missed the announcement last week, I’m happy to share the news that STELLAService has raised an additional $5 million in funding to keep you in the know when it comes to companies with great (and not so great) customer service.
The funding was co-led by Battery Ventures and DFJ Gotham Ventures and also included RRE Ventures, Forerunner Ventures, and angels Jay Weintraub and Will Thomas. We’re thrilled to have such a terrific, top-tier group of investors behind us.
It’s been an amazing eight months since we announced our first round of funding. Our team has worked around the clock to produce customer service ratings and data on thousands of companies, and we hope you’ve been able to benefit from the guidance and direction our customer service analysts (i.e. “mystery shoppers on steroids”) have allowed us to provide. Our data and insights have been featured in nearly every major media outlet, from Forbes to NBC, in an effort to get the message out around the service performance of America’s leading companies – we believe every online consumer will benefit as a result.
Meanwhile, the most customer-focused businesses are proudly displaying the STELLAService seal, which has rapidly become the Web’s most trusted signal of sites with great service. From larger businesses like 1800Contacts to smaller, up-and-coming stores like Stock ‘N Go, companies are deriving significant value in displaying the seal as it remains the only objective, meaningful signal that separates their businesses from the herd of competitors who don’t go the extra mile for customers (it should be noted that more than half of the retailers we evaluate do not make the cut to display this award).
We’re only at the tip of the iceberg when it comes to the information and data we plan to make available on the service quality of each company. This new round of funding will help us accelerate the launch of some exciting new features and products that will give you an even closer, more detailed view of the service performance of each business. Stay tuned on our blog, Twitter and Facebook page for the latest.
Everything we do at STELLA is based around our mission to create a world with better customer service. It’s a simple mission, as good customer service is something all of us need and deserve. I’m proud to be working with such an awesome team, and none of us could be more excited to continue full-steam-ahead on this enormous opportunity.
Onward and upward!
