In addition to maintaining our own blog, we also get inspiration from our friends in the customer service space. Though we specialize in evaluating the customer support of online retailers, the following are the most common blogs you can hear us referencing by the office kegerator water cooler (in no particular order):
The gorilla resource of all things consumer-related, The Consumerist has to be on our top 7 blogs. Our most recent favorite shock story? How about when the Austrian airline forced passengers to pay up $31,500 for airplane fuel or get off the plane?!
Perhaps the epitome of amazing customer service, Zappos.com’s has a fashion blog, CEO/COO blog, and a Zappos Family blog to name a few. We found the video post of their celebration of 11.11.11 absolutely adorable!
Tim Sanchez maintains this blog that could get even the busiest person thinking about their customers’ experiences. While there are public posts roughly once per month, there is also an eBook if you sign up.
This investigative blog never fails to deliver an answer nor a laugh. Opting to snail mail companies about their wacky policies from why a DIRECTV customer must pay for DIRECTV on a plane to whether or not Greek yogurt really Greek, the anonymous writer exposes the very core competency of the customer care of big brands.
5. Customer Service Stories…And Other Thoughts
“Consumed by the pursuit of delightful service,” Barry Dalton hits the nail on the head every time with thought-provoking posts surrounding his day-to-day experiences.
6. Shep Hyken’s Customer Service Blog
You can tell from the titles of his books The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience and The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists that Shep Hyken specializes in telling business how to achieve customer loyalty. Shep’s blog reveals just as much powerful advice.
In a grand display of shameless self-promotion, we must say our own blog is one of our top favorite blogs. On our blog you can find recent studies on airline call hold times during Hurricane Irene and where to buy the iPhone 4S online. Every once in a while, we’ll post ground-breaking, profound studies like how we would plan a $10 million Kardashian-style wedding.
Speaking of, is there anything you would like to see on our blog that we don’t do already? Anything you’d like to see more (or less) of?
I would like to also suggest “Customer Think” as a great site for customer service information – customerthink.com
Great blog posts also at http://www.thecustomersshoes.com from UK perspective too.
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