With the holiday shopping season about to kick into high gear on Black Friday and Cyber Monday, we have evaluated the Internet’s top 25 retailers to see which ones are going the extra mile to provide shoppers with the best online shopping experience.
Retailers are providing customer service “extras” like free shipping, free gift wrapping, and 24/7 call support. Due to little differentiation among retailers when it comes to pricing and deals, these “extras” are more important than ever in helping shoppers decide where they should spend their hard-earned bucks.
The highlights, by the numbers:
Top holiday retailers included in this analysis
Retailers with free shipping on all orders: Apple.com, BestBuy.com, Dell.com, HPshopping.com, LLBean.com, NewEgg.com, Nordstrom.com, Walmart.com, and Zappos.com
Sites that allow in-store pick up for items purchased online: BestBuy.com, ToysRus.com, Walmart.com, Target.com, Apple.com, LLBean.com, Nordstrom.com, Sears.com, and JCPenney.com
Retailers that provide 24/7 call support: Zappos.com, BestBuy.com, ToysRus.com, VictoriaSecret.com, Williams-Sonoma.com, and JCPenney.com
Click on chart to enlarge
Click on chart to enlarge
Click on chart to enlarge
We’ll be updating our guides throughout the holiday season so be sure check back in to see which retailers are going the “Extra Mile.” Happy holiday shopping!
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