Apple’s Customer Service Hire Comes From Company With Bad Customer Service
In announcing its new retail chief John Browett, Apple CEO Tim Cook said, “Our retail stores are all about customer service, and John shares that commitment like no one else we’ve met.” But, some are pointing out the poor customer service performance of Browett’s previous employer, British Electronics retailer Dixons. [Source: The Atlantic]
Alice.com To Invest in Customer Service
Alice.com just landed a few more million. The online retailer of everyday items such as trash bags, detergent and shampoos from more than 600 manufacturers says a portion of the funding will be used to boost its customer service efforts. The company is on the right track, display their STELLAService Excellent rating on their front page. [Source: Internet Retailer]
Retailers Look To Smartphones For Better Customer Experience
“Customer-care programs will quickly move from e-mails and phone calls after the fact to smartphones and tablets in-store and in the moment.” [Source: AdAge]
Birchbox Bets On Solving Beauty Shopping Pain Points
We get excited about stories of businesses trying to solve pain points for shoppers. The Birchbox founders wanted to help customers deal with an overwhelming selection of products and the inability to get a hands-on experience before making a purchase. [Source: Mashable]
