Sprint Cell Phone Customer Gets Trapped In Auto Bill-Pay Nightmare
After discovering a mistake in her bill, it took a Sprint customer more than a year to receive a full $800 refund. “She was transferred between departments, languished on hold, then sometimes found herself kicked back to the main customer service menu while she was waiting to speak with a senior employee.” [Source: Huffington Post]
EBay Virtual Garage Pimps a Million Rides
EBay’s personalized shopping service My Vehicles now has more than 1 million registered vehicles. “If you’re the proud owner of a shiny red 1963 Corvette, creating a My Vehicles profile will customize your search results for car parts to favor parts for your vette.” [Source: Mashable]
Retailers Must Make Powerful First Impressions Online
It takes less than two-tenths of a second for an online visitor to form a first opinion of a brand once they’ve perused the company’s website, according to a new study. [Source: Entrepreneur]
