Study Shows Customers Want Social Media Support
A new report shows that a 62% of customers are looking for more support through social media. But, brand reputation and promotions still top the list of how companies are using social media. [Source: Technorati]
Wichita Considers Customer Service Requirements For Cab Drivers
Hoping to make a good impression on visitors to the city, Wichita, Kan. is considering an ordinance that would require cab drivers to take customer service classes. [Source: Wichita Eagle]
Researchers Link Company Performance To Customer Service
“The rise of 24/7 help desks, ubiquitous pop-up bubbles on shopping websites that offer assistance, and the ease with which consumers can dress down businesses in 140-character tweets, have arguably made companies more attentive — and accountable — than ever before.” [Source: Knowledge@Wharton]
