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To celebrate the New Year, we thought we’d share some of our favorite new TV commercials, which of course poke fun at embarrassingly bad customer service. You think companies are starting to get a clue that great customer service is no longer just a “nice to have”…?
These commercials were all posted to YouTube within the last few weeks — enjoy!
And an update recommended by our friends at GetHuman.com, a recently released DIRECTV commercial:
As a result of evaluating the service of thousands of online retailers – some of them with “unfriendly” return policies – we were unfortunately left with hundreds of random products at the end of 2011.
As opposed to auctioning off these products on eBay or otherwise disposing of them, we decided to turn the negative situation into a positive one by giving away the items to those in need. Check it out!
Happy holidays from all of us at STELLAService!
Watching out for consumers, Asa asks STELLAService about buying a Halloween costume online and how to identify the best sites when it comes to customer service.
Check out our previous post if you’re still in the market for a Halloween costume and don’t have time to get to a store…just a couple days left, so make sure you purchase from the best!
If only he shopped online… more specifically on sites with the STELLAService Seal of customer service excellence.
What’s the furthest you’ve gone to purchase a product? Or better yet, what’s the easiest purchase you’ve made online thanks to outstanding customer service?
One of the best things about the concept of “service” is that it’s celebrated in just about every context. When done right, there’s nothing better than first class room service, genuine public service and of course top-rate customer service from a rockin’ online retailer.
Even beer companies are getting into the mix, finding a way to pair the concept of great service with their brands. The iconic beer company Budweiser has a new ad campaign called “Proudly Serving Those Who Serve”:
What do you think of the ad? Truly celebrating “service” or something else…?
We deal with sites that offer sub-par service by not awarding them the STELLAService seal. Other groups, like the RevZilla.com Team, choose to handle bad service in a slightly different way….
What do you do to “shoot down” bad service?
I recently sat down with Columbia University’s Dave Lerner to talk about how and why John and I started STELLAService. We also touched on life as an entrepreneur in New York City, raising venture capital and what it really takes to evaluate the customer service quality of thousands of online retailers.
Check it out on the Huffington Post, or just watch below:
I don’t know about you, but when I go shopping for clothes, I try to avoid the fitting rooms at all costs (especially in NYC). They’re usually overcrowded, and I’m just too impatient to try things on. In fact, if I like a piece of clothing that I own, I will refer to its size before I go to the store because I can just “grab and go” when I make my visit. Needless to say, I was seriously moved when I saw this video the other day:
Can you envision the virtual future for retailers? This is a powerful concept and one that has many applications in-store as well as online. Moreover, the options to create a better customer experience is expanding for retailers, especially when you think about the merging of mobile, online and in-store operations and technology.
When you envision the future of shopping, what does it look like?
Is there anything more adorable than babies doing everyday grown-up things? No wonder the customer service is so great at Diapers.com…the customer service reps have real, practical experience using all the products sold on the site!
Great new add campaign for Diapers.com – a testament to the company’s dedication and focus on providing exceptional customer service.