First and foremost, Happy Customer Service Week! Regardless of your industry, it’s important to step back every once in a while to recognize the people who – day in and day out – help resolve customer problems and generally try to make life easier for all of us.
To that end, we found one company that has decided to commemorate Customer Service Week in the most ironic way we could image: by providing worse-than-normal customer service!
The customer care team at O.co (also known as Overstock.com) is taking some time off this week in honor of the quasi holiday. As a result, O.co customers are left “celebrating” Customer Service Week with longer call hold times and increased wait times to reach an agent via live chat, as warned by O.co’s Contact Customer Service page…
O.co's customer service page - click to enlarge
Don’t get us wrong – we wish O.co’s customer care team the best, and we think ALL great customer service professionals should be recognized and rewarded for their hard work. We just found it strange that a company would commemorate great customer service with, well…worse customer service. 
