The future is here. Well, maybe it’s not here yet, but it arrives sometime in July. With the upcoming launch of Soap.com, the founders of customer-obsessed Diapers.com are headed down a path to fundamentally improve the online customer experience for purchasing everyday products like toothpaste, hair brushes and…yes…even soap.
In what might be the most impressive behind-the-scenes look at how fulfillment technology and innovation are being used to WOW today’s online shoppers, this video shows precisely how Marc Lore and Vin Bharara, the creators of Diapers.com and the soon-to-be-launched Soap.com, are changing the way we buy online:
This amazing robotic back-end system will allow Soap.com to carry “every product in every category” and deliver those items NEXT DAY to two-thirds of the country (the rest of the country can expect two-day deliveries)…with free shipping to boot! Hard to imagine a better site for buying those everyday products.
And if that wasn’t enough, you can be sure that the company won’t let up on its non-stop friendly, knowledgeable and reliable customer support, which, combined with the other top-quality features of the shopping experience, earned Diapers.com an ELITE STELLA Rating. Diapers.com is a top-rated site for overall service and is neck-and-neck with legendary customer service champ Zappos.com.
If price, selection and service really are the three factors that determine where we buy online, it looks like Soap.com is about to take an enormous lead in the race to become the go-to destination for everyday essentials.
